Questions List

1. What is the status of my order?

 the status of your order. Once your order is shipped we will send you another email along with the link to track your order. Or, you can track the status of your order from your "order history" section on your account page on the website.

 2. Can I change my order?

We can only change orders that have not been processed for shipping yet. To make changes to your order, please reach out to support by submitting your request via "contact us" form.

3.What payment methods do you accept?

You can purchase on our website using Paypal or Credit Card via Paypal.

4. Do you accept returns?

Yes, we do accept returns subject to fulfilment of the following conditions: 

 - The item must have been sold on our online store 

- The item shouldn't have been used in any way 

- The item should have its original packaging with all the tags etc. 

- The return or request is made within 14 days of delivery. To request for a return, please reach out to support by submitting your request via "contact us" form. A member of our support staff shall respond as soon as possible.

Return Cost: the shipping cost for return will be paid by buyer. But if you received defect or wrong products, please send us photos via email.

5. Can I exchange an item?

We accept exchanges before the package was shipped. After that it is no longer possible.

6.How long will it take to ship my order?

Normally, once you've placed your order, it usually takes 1-2 days to process and mark it ready-for-delivery.

7.When I can receive my order?

To USA, Europe, UK, JP, normally It will need about 1-2 Weeks on the way, for other countries the delivery time could be various.

For any questions you can also contact us anytime.